need help?

we gotchu. please read through our FAQ’s, and if you have any further questions or are needing additional help you can reach out to us at:

CUSTOMER SERVICE: help@shopkaxi.com
WHOLESALE EMAIL: wholesale@shopkaxi.com
COLLABORATIONS EMAIL: collabs@shopkaxi.com

shipping ✿ shipping ✿ shipping ✿ shipping ✿ shipping ✿ shipping ✿ shipping ✿ shipping ✿ shipping ✿ shipping ✿ shipping ✿

all orders over $40 receive free shipping within the US. shipping cost is a flat rate of $4.99 on all orders below $40. standard shipping is total of 3-6 business days for shipping + handling. please allow extra days for shipping during new collection launches, and holidays.

international shipping is available for a flat rate of $14.99 regardless of the country.
customer will be responsible for any additional customs/fees your country may require. (normally our packages are under 16 oz, and custom/fees are not required. Please check your local post office for more info on this). each International order will receive a FREE gift with purchase. We are SO proud to have KAXI represented all over the world.

KAXI is not responsible for any lost or stolen packages. please read info below regarding our shipping insurance.

shipping insurance ✿ shipping insurance ✿ shipping insurance ✿ shipping insurance ✿ shipping insurance ✿ shipping insurance ✿ shipping insurance ✿ shipping insurance ✿

here at KAXI we offer shipping insurance through a 3rd party service called Route! Route is automatically added to your order at checkout. in the instance that your order is lost, damaged in transit, or stolen they will replace your items. you will need to file a claim through their website found here:

Resolve Center

please keep in mind you must adhere to Routes Policies to qualify for a replacement which can be found here: 

Route Package Protection Policies

Route helps us as small business with situations out of either of our controls and we HIGHLY encourage customers to keep it in their cart.

if you manually take Route out of your cart you opt out of any shipping insurance and will no longer be eligible for a replacement package through us.

return/exchange policy ✿ return/exchange policy ✿ return/exchange policy ✿ return/exchange policy ✿ return/exchange policy ✿ return/exchange policy ✿

KAXI accepts returns + exchanges of unworn, unwashed, and undamaged product for full refund or exchange within 15 days of original purchase. items received after 15 days will be refunded via store credit.

customer is responsible for any additional shipping costs. return labels will not be provided.

If you need to return any items please contact us with your order number at help@shopkaxi.com

local pickup

local pickup is available at our HQ located in Pleasant Grove, Utah. local pickup hours are Monday-Friday from 9am-1pm. please ensure you can make it during those times as you choose local pickup! you will receive an email once your order is ready with directions and instructions on how to pickup your order. exchanges + returns can also be brought to our warehouse during local pickup times.

local pickup hours are subject to change during holidays, and busy seasons. any updates or irregularities to local pickup hours will be announced on our Instagram stories *