At KAXI we use a third party business to process our returns called redo. It is automatically added to your cart at checkout, and provides free, easy, and quick returns. The return must be submitted within 15 days of receiving your package for a full refund, and it must be unworn, unwashed, and undamaged. After the 15 days you will only be eligible for store credit. Any return after 30 days will be unaccepted.
Whether you purchased redo or not, you can file a claim here for a return. Those covered by redo will receive an automatic shipping label to send items back, and those not covered by redo can still simply process the return and easily pay for a shipping label through the portal. It's quick, easy, and completely automatic.
Your return will be processed when we receive the item back to our warehouse. You'll receive an email once your return is processed.
For any additional questions please email us at help@shopkaxi.com