Store Policies

At KAXI, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

OUR RETURN POLICY

KAXI accepts returns of unworn, unwashed, and undamaged product for full refund or exchange within 15 days of original purchase. Items received after 15 days will be refunded via store credit.

Customer is responsible for any additional shipping costs. Return labels will not be provided.

If you need to return any items please contact us with your order number at hello@shopkaxi.com. 

SHIPPING AND DELIVERY

All orders over $40 receive free shipping within the US. Shipping is a flat rate of $4.99 on all orders below $40. Standard shipping is total of 3-6 business days for shipping + handling. Please allow extra days for shipping during new collection launches, and holidays. KAXI is not responsible for any stolen or missing packages.

International Shipping is available for a flat rate of $14.99. Customer will be responsible for any additional customs/fees your country may require. (Normally our packages are under 16 oz, and custom/fees are not required. Please check your local post office for more info on this). Each International order will receive a FREE gift with purchase. We are SO proud to have KAXI represented all over the world.